View Our Website View All Jobs

Client Support Representative

A growing food company is seeking a qualified and experienced client support representative. This position involves working with clients to resolve any issues they have using our software and answering any questions they have. Customers contact us via phone, support tracking portal and e-mail so excellent phone and written communication skills are required.

Duties and responsibilities

- Handles customer service inquiries via the telephone, email, and case management within
- Provides immediate assistance to customers as requested.
- Maintains a method to document, track and research customer input while maintaining such processes within SharePoint.
- May perform other duties and responsibilities as assigned.


Ideal candidate must be self-motivated with a proven track record in supporting roles and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong verbal communication skills and be able to communicate professionally in written responses to emails. Organized and analytical, able to eliminate customer obstacles through creative and adaptive approaches.

Qualifications include:

- 1-3+ years relevant experience in SaaS solution support a plus.
- Experience and familiarity of our products and line of business a plus.
- Experience with MS SQL a plus but not required.
- Familiarity with a plus.
- Experience with Associations or Non-Profit a plus but not required.

Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status