A growing food company is seeking a qualified and experienced client support representative. This position involves working with clients to resolve any issues they have using our software and answering any questions they have. Customers contact us via phone, support tracking portal and e-mail so excellent phone and written communication skills are required.
Duties and responsibilities
- Handles customer service inquiries via the telephone, email, and case management within Desk.com.
- Provides immediate assistance to customers as requested.
- Maintains a method to document, track and research customer input while maintaining such processes within SharePoint.
- May perform other duties and responsibilities as assigned.
Ideal candidate must be self-motivated with a proven track record in supporting roles and knowledge of technology. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong verbal communication skills and be able to communicate professionally in written responses to emails. Organized and analytical, able to eliminate customer obstacles through creative and adaptive approaches.
- 1-3+ years relevant experience in SaaS solution support a plus.
- Experience and familiarity of our products and line of business a plus.
- Experience with MS SQL a plus but not required.
- Familiarity with Desk.com a plus.
- Experience with Associations or Non-Profit a plus but not required.